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Please note that the name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that this property has a strict ‘No Party Policy’. Failure to comply with property policies may result in the eviction of guests and the loss of any deposits or payments made.

Please note that there is a 1% charge when you pay with a Visa or Mastercard credit card.

Please note that reception opening hours are as follows (this may differ due to COVID-19):
Monday-Friday: 07:30-18:00
Saturday, Sunday and Public Holidays: 08:30-16:00

If you expect to arrive outside reception opening hours, please inform Lodestar Waterside Apartments in advance, using the contact details found on the booking confirmation to obtain further check-in instructions and access codes.

Please note that this property requires a AUD 200 credit card pre-authorisation upon check in to cover any incidental charges.

Housekeeping services are not available on weekends or Public Holidays. Please contact reception to make alternate arrangements on these days.

This property will not accommodate hen, stag or similar parties.

Guests are required to show a photo identification and credit card upon check-in.

A damage deposit of AUD 200 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Please note that all Special Requests are subject to availability and additional charges may apply.